Patient Portal Is Now Open!

I’m very proud to announce that our Patient Portal is now open and ready for use by our patients.  I’m proud as a health care provider as well as a founder of the company that provides the software solution that I use to manage my office, RevolutionEHR.

My patients now have access to a wide range of information about themselves, their visits, upcoming appointments and orders.  We will be adding more features in the coming months.  First will be the ability to update your personal health history before your next appointment.  Next will be the ability to reschedule and schedule appointments.

My goal is to empower my patients to use their health care record as part of their entire health care process.  This first version of our patient portal is just the beginning.

To be given access to your PHR data, just call the office and we will provide you with your user name and password.  The website address for the PHR is http://www.revolutionphr.com

Dr. Warren

www.warreneyecarecenter.com

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Our YouTube Channel

I’ve put some videos up on our YouTube channel.  They are a mix of information about my practice and my approach to eye care as well as informational videos about topics such as Dry Eye and other ocular health and vision conditions.  You can view the channel by following this link.  I hope that you find these videos interesting.  I’ve put a couple of example videos in this blog post.

 

 

Dr. Warren

www.warreneyecarecenter.com

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I Value Your Time!

One of my pet peeves is showing up for an appointment and having to wait around for the person that I’m supposed to meet with.  Whether its one of my doctors, an attorney, my accountant or anyone else, being more than a few minutes late really bugs me.  My staff feels the same way, and if I happen to fall more than 3-4 minutes behind with my schedule in my office, it drives the staff nuts!

 

 

As I look at setting up my schedule in the office, I take several things into account:

  • What type of appointment is being booked at what time
  • What type of testing we will typically do for each type of appointment
  • When I expect myself or the appropriate staff member to be available to work with the patient
  • When other patients should be finished with their appointments, freeing myself or my staff members up to work with other patients

The staff and I are very proud of how punctual we tend to be.  Its rare for me to fall more than 10 minutes behind barring a very rare and unusual occurrence.  We intentionally leave “holes” in my schedule to allow us to catch up if we do fall just a few minutes behind, and we have the exam process quite well choreographed.  For this reason, if a patient is running quite a bit late, we will make every effort to see them on the day of their appointment, however, they may end up having to wait for other patients who were on or close to on time for their appointment.  Its not fair to patients who are on time to have to wait for those who weren’t!

We have recently changed our exam process a bit, moving the instillation of the dilating drops to a point that is earlier in the exam process (and many times using a milder dilating drop too!).  This allows me to complete a thorough exam without the patient having to sit in the lobby for 10-15 minutes to allow the drops to dilate the pupils.  Patients have been very happy with this change as it spares them all of the time sitting around without sacrificing the quality of their exam.

Between this new exam process and the ethnology that I have decided to implement in my practice, things tend to run very smoothly, while still allowing for quite a bit of “socialization” between myself and my patients.  One of the things that I enjoy most about being an eye doctor is spending a few minutes getting to know my patients, and catching up with patients that I may have been caring for for close to 20 years (am I really that old?).

While there may be the odd time that I run behind, you can rest assured that I’m just as annoyed as you are if I’m late getting to your appointment!  I truly value your time more than mine and am committed to keeping an onetime record that most other health care providers and professionals can only dream of!

Dr. Warren
www.warreneyecarecenter.com

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Did You Know………?

E-mailThat we can now send many different types of notices to our patients electronically.  We can now send email and/or text messages for the following:

  • Appointment notifications when a new appointment is made
    • This notification includes a link to add the appointment to your electronic schedule with 1 mouse click.
  • Appointment confirmations which allow you to confirm your attendance at the appointment with a single mouse click.
    • You can also request a different appointment date and/or time if your schedule has changed
    • Soon you will be able to reschedule your appointment right from the email, but not quite yet
  • Notifications when your eye glasses are ready to be picked up
  • Notifications about any urgent changes to our office status (in the event that we needed to close early or for the entire day due to weather for example)

As you can see, we now have many ways to communicate with our patients.  But we need to have your correct email and/or cell phone number to provide this service to you.  If you would like us to update your information, just send an email to Erin and she will update your information!

Dr. Warren
www.warreneyecarecenter.com

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